FAQs

When can I expect my order?

We aim to process orders within 2 to 4 business days and ship your order.

Domestic Standard Shipping - 3 - 7 business days approx.

Domestic Express Shipping - 2-4 business days approx.

International Shipping 10 - 28 business days approx.

Please note that shipping may be delayed due to Austrlia Post currently having a high demand of parcels.

International customers are responsible for all customs, import duties and local taxes charged by your country. Please contact your countries customs office or local tax agent for charges and rates on recieving packages outside of your country. 

Please keep in mind if for whatever reason your order can not be delivered to you and is sent back to us, if you would like for it to be re sent, additional shipping cost will apply and if you wish for a refund a 10% admin  fee will be deducted.

Do you accept returns?

Yes. You must return your product within 14 days of recieving the product. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@azuritealchemy.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping label is not included, customer must pay for shipping cost. Please have a look at our refund policy for more information. 

What wire is used? 

Silver, Gold and Rose Gold plated copper wire which have a anti tarnish coating on them to maximise the longevity of the pieces. 

What chains do you use?

Our chains are silver, gold and rose Gold plated with a tarnish resistant coating on them.   

Crystal Care

Please keep in mind that as crystals are naturally formed in the earth, at times they have naturally formed impurities which makes them even more beautiful and one of a kind. Although every effort has been made to photograph the crystals as accurately as possible, different lighting and display monitors may alter the colours slightly. 

Crystals that should not get wet are: Aquamarine, Amazonite, Amber, Azurite, Angelite, Apatite, Black Tourmaline, Black Obsidian, Calcite, Celestite, Fluorite, Fuchsite, Kunzite, Kyanite, Larimar, Lepidolite, Lapis Lazuli, Labradorite, Moonstone, Malachite, Pyrite, Ruby, Selenite, Sodalite, Turquoise, Tangerine Quartz.

Crystals that should not be in direct sunlight or left in the sun for long periods of time as their natural colour will fade is: Amethyst, Aquamarine, Aura Quartz, Auralite 23, Citrine, Calcite, Celestite, Clear Quartz, Fluorite, Kunzite, Larimar, Rose Quartz, Sapphire, Spirite Quartz, Smoky Quartz, Tangerine Quartz, Topaz and Turquoise.

Metaphysical information that is mentioned on this site is in no way a substitute for professional medical advice and treatment. Healing crystals are intended to only aid with healing and if one is suffering from emotional or physical ailments please seek medical advice.

To follow the care instructions and to maintain the longevity of the jewellery please have a look at our Jewellery Care page